Santander Bank, NA Associate, Communications, Boston, MA in Boston, Massachusetts

Associate, Communications, Boston, MA - 1807078

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Description

As a member of Santander’s retail banking division you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.

Responsible for writing, editing, formatting, and distributing the publications targeting front line colleagues and support teams; redesigning as necessary to better serve the internal audience; tracking readership data and collaborating with technical team to consistently improve distribution and engagement.

Creates, manages and implements internal communications plans for the line of business, participates as a Communications Council member and provides editorial guidance as needed, for internal stakeholders across support teams and lines of business to ensure organizational readiness and employee engagement for initiatives, product launches, marketing campaigns, procedural/policy changes, etc. Acts as central gatekeeper for all initiatives being communicated and launched to the front-line colleagues ensuring they are streamlined, simplified and fit within capacity. Collaborates with Corporate Communications as necessary to ensure message alignment and maximize impact.

The Associate, Business Operations Communication Responsible for writing, editing, formatting, and distributing the publications targeting front line colleagues and support teams; redesigning as necessary to better serve the internal audience; tracking readership data and collaborating with technical team to consistently improve distribution and engagement.

Creates, manages and implements internal communications plans for the line of business, participates as a Communications Council member and provides editorial guidance as needed, for internal stakeholders across support teams and lines of business to ensure organizational readiness and employee engagement for initiatives, product launches, marketing campaigns, procedural/policy changes, etc. Acts as central gatekeeper for all initiatives being communicated and launched to the front-line colleagues ensuring they are streamlined, simplified and fit within capacity. Collaborates with Corporate Communications as necessary to ensure message alignment and maximize impact.

Responsibilities

  • Create and distribute business line communications such as Branch Monthly Game Plan, Retail Ready, Weekly Communication Highlights and other venues of informational communication in support of CBB’s Sales and Service Strategies.

  • Develops materials, such as job aids, presentations, scripting, jump starts, workshops, videos, and regular skill-builders for launches, campaigns and other product and service marketing efforts

  • Streamline communication by writing, distributing, and coordinating internal newsletters and targeted

  • Collaborate with various internal stakeholders to efficiently and accurately translate project needs into functional design and to ensure creative is in alignment with brand standards

  • Development of tactical plans for quarterly campaigns focusing on a simple set of behaviors, routines and tools.

  • Maintain a strong connection to ongoing execution in the field, be proactive to needs and opportunities by developing a structured execution plan for all deliverables within demanding time constraints.

  • Inspects materials for quality, completeness, accuracy and alignment with established brand standards.

  • Ensures adherence to brand standards and internal policies.

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Qualifications

  • Bachelor's Degree in Business or Communications related field

  • 3-5 years of Consumer Banking Experience

  • 2-3 years of experience in process or communication development

  • Advanced proficiency with MS Office Suite and database applications

  • Thrives within a teamwork environment

  • Experience developing and implementing communication strategies

  • Collaborative approach to working with colleagues and strong interpersonal skills

  • Excellent written/oral communications, research and proofreading skills

  • Excellent critical thinking skills and the ability to exercise good judgment and solve problems quickly and effectively

  • Strong project management skills with an exceptional attention to detail

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply

Job : Corporate Communications
Primary Location : Massachusetts-BOSTON-75 State Street - 06366 - State Street-Corp
Other Locations : Massachusetts-Worcester-446 Main Street - 06361 - Main Street-Corp, Rhode Island-East Providence-95 Amaral Street - 06359 - Santander Way, New York-New York-200 Liberty Street - 06488 - Liberty Street, Massachusetts-Dorchester-2 Morrissey Boulevard - 06367 - Columbia Park, Massachusetts-Framingham-5 Whittier Street - 06365 - Whittier Street-Corp
Organization : Consumer & Business Banking (1001)
Schedule : Full-time
Job Posting : Dec 4, 2018, 9:51:17 PM

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO