Santander Bank, NA Associate Director, Program Management, Boston, MA in Boston, Massachusetts

Associate Director, Program Management, Boston, MA - 1807612



As a member of Santander’s retail banking division you’ll help serve Santander’s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santander’s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.

The Associate Director, Program Management Director is responsible for the planning, organizing and implementation of large complex strategic programs. These programs are typically highly visible initiatives with significant impact on business or product viability and ranging across multiple disciplines, businesses, and/or organizations. S/he is responsible for advancing the organizational strategic and business objectives through the alignment and integration of all programs and projects under their purview, and the coordinated management of all Program and Project Managers who may be responsible to the Associate Director, Program Management for the execution of their project and its impact on the program) to monitor cost, schedule, and technical performance of component projects and operations, while working to ensure the ultimate success of the program(s).

The incumbent will manage stakeholder and executive level sponsor expectations, as well as the requirements of external governing and oversight bodies. Responsible for defining program resource requirements and serves as the key program day-to-day operational interface between all Program stakeholders. The incumbent will be responsible for reporting on the health and overall program efforts with sound metrics and analytics. S/he facilitates Steering Committee and/or Executive Committee level program team status meetings and all other communications.


  • Accountable for completion of all project deliverables within Program and ensures completion and communication of Risk mitigation plans, critical path and dependencies.

  • Project Recovery and Business Continuity Plans.

  • Conducts program team meetings with project managers to ensure appropriate communication and alignment.

  • Consistently aligns projects with corporate strategy and leverages efficiencies, sharing and allocating resources across one or more programs.

  • Creates governance structure where decision-making is weighted toward empowered teams.

  • Develops program level presentations, dashboards, reports and other team and executive level project communications and documentation.

  • Directs, manages, implements and executes on business solutions, overseeing and optimizing projects, project teams and project performance.

  • Documents and communicates program changes, health and status to project teams, business owners an executive sponsors.

  • Drives delivery and continuous improvement by utilizing feedback and metrics (quality, delivery rate, etc.)

  • To identify areas of opportunity leverage industry proven frameworks and drive the appropriate methodology to focus on predictable, quality delivery and driving continuous improvement of the organization.

  • Ensures adherence to Santander project management framework and standards through the consistent application of recognized project and program management processes.

  • Ensures completion and communication of risk mitigation plans, critical path and dependencies, project recovery and business continuity plans, etc.

  • Ensures discipline and controls are consistently applied to projects.

  • Ensures reports are completed accurately and timely and are in line with appropriate governance.

  • Facilitates the solicitation of feedback and continuously improve how team works.

  • Monitors key milestones and outcomes of projects in the program(s) throughout the project lifecycle to ensure adherence to established quality standards.

  • Oversees and contributes to the development of project definition and scope at the project level.

  • Provides thought leadership and expertise in the role of digital technologies as a communications amplifies.



  • Bachelor's Degree;,or equivalent work experience.

  • 12-15 years of professional experience.

  • Ability to anticipate reactions and positions of others.

  • Ability to communicate effectively with senior leadership on matters of strategic importance.

  • Ability to create a strong network of relationships among peers, internal partners, external constituencies and decision makers to deliver end-products.

  • Ability to demonstrate and apply sensitivity to enterprise and bank points of view as well as understanding similarities and differences to create a balanced approach.

  • Ability to develop and coach others indirectly or directly and serve as a role model.

  • Ability to enable individuals to work effectively as they plan, implement, and experience change.

  • Ability to engage the support and resources of others to achieve project goals and objectives; influencing without authority.

  • Ability to influence business decisions made by leadership.

  • Ability to manage resources, set scope, time scales, and deliverables, recognizing changing requirements and addressing.

  • Program/project impacts.

  • Ability to provide constructive criticism, feedback and solutions.

  • Ability to scope out and develop work plan and resource requirements and estimate costs and risks associated with activities.

  • Advanced knowledge of project and portfolio management tools (i.e. Clarity, Visio, Excel, MS Project, PowerPoint, etc.).

  • Demonstrated ability to build strong trusted relationships and foster collaboration and teamwork in a variety of settings.

  • Demonstrated effectiveness at using influence persuasion and negotiation to find agreeable exchange and reach positive outcomes.

  • Excellent interpersonal and leadership skills.

  • Extensive knowledge of project management and advanced leadership skills.

  • Master of complex facilitation and dependency management techniques (cross team, cross department).

  • Pragmatic problem-solver, forward thinker with independence of thought.

  • Minimal physical effort such as sitting, standing, and walking.

  • Anticipates the impact of change and creates an environment where change can be initiated with minimal disruptions and negative impact.

  • Helps people to understand how proposed changes will affect them and the organization.

  • Brings out the best in each team member by consistently motivating and acknowledging peer contributions.

  • Understands and leverages team dynamics.

  • Fully accountable for timeliness, completeness, quality of projects, processes, products and services.

  • Remains calm and focused on goals while facing pressures, obstacles or short-term setbacks.

  • Identifies and eliminates redundancy of effort.

  • Ensures tools, systems, and processes are in place to allow team members to work quickly and effectively.

  • Improves relationships between key individuals to achieve seamless cross-team work flow and positively impact results.

  • Uses informal networks to gain support for ideas and projects.

  • Pushes for "a better way of doing things and encourages others to challenge old thinking.

  • Translates broad innovative ideas into workable solutions.

  • Recognizes potential and multiple impacts of change and acts as a coach to help people understand and prepare for change.

  • Takes proactive action to maintain relationships that are impacted by change.

  • Reformulates the problem in different ways to evaluate it from different angles.

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply

Job : Project Management
Primary Location : Massachusetts-BOSTON-75 State Street - 06366 - State Street-Corp


Organization : Change Management US (SSY_9900)
Schedule : Full-time
Job Posting : Dec 4, 2018, 10:13:17 PM