Santander Bank, NA Associate, Business Systems Analysis (Digital) in Dorchester, Massachusetts

Associate, Business Systems Analysis (Digital) - 1806916



As a member of the Technology organization you will be part of the team that serves the needs of Santander Bank, N.A., including products and services for personal, business and corporate customers. Our people are at the heart of everything we do. We are committed to teamwork, and we encourage collaboration and innovation to be a smart, customer-focused and solutions-oriented organization.

The Technology Team supports the development, implementation and ongoing maintenance of all banking systems. This team has the expertise and commitment to develop high-quality solutions to meet the needs of a fast-paced and complex operating environment.

The Business System Analyst is responsible for working with the Platform Owner and Business Unit to support both projects and the ongoing health of systems related to the Compliance Risk organization.


  • Works with Platform owner to support various BAU and project related activities specific to the Digital process.

  • Coordinates technical activities such as new releases, environment changes, break/fix situations, disaster recovery, or change requests with third party vendors

  • Works directly with the Digital Product Business contacts to ensure Business Requirements are complete for all project work

  • Contribute to increase the Bank's ranking in the JD Powers Survey by working with IT and Business partners to improve the external customer experience

  • Works Business Requirements into Technical design

  • Participates in the design sessions with development team, architects, and Information Security

  • Participates in activities that ensure the successful use of these systems including: developing documentation, test scripts, and training materials

  • Works with technical writers to create comprehensive software documents (installation, test, and version description)

  • Works within the change approval process for technical changes ensuring proper approvals have been provided.

  • Owns and be accountable for specific parts of a technical project

  • Demonstrates and promotes risk and compliance culture awareness through identification, management and escalation of all risks and risk limit breaches encountered in daily activities. Ensure actions are in the best interests of stakeholders including customers, employees, shareholders and communities.

  • Proactively contributes to ensure compliance with established risk governance frameworks, policies, data management principles, risk limits, internal controls and applicable laws and regulations.

  • Strives to deliver quality work in order to reduce the number of Digital IT related incidents, ultimately reducing customer impact

  • Assists in the maintenance of the bank's Digital operations, ensuring the bank is running smoothly and efficiently

  • Strives to understand and receive root cause analysis of Digital IT related incidents

  • Supports Digital vendor management and maintains strong communication with vendors

  • Defines Digital application problems by conferring with clients; evaluating procedures and processes

  • Improve Digital systems performance, stability and availability across bank platforms

  • Coaches and mentors team members in order to build a strong, high-performing team to increase overall productivity




  • Bachelor's degree in Business, Computer Science, Computer Information Sciences, and/or technology related field required

  • 8+ years of technology experience

  • IT Consulting experience preferred but not required

  • Experience with supporting Digital products and applications

  • Must have knowledge and experience in Software Development Life Cycle

  • Ability to communicate at both functional and technical levels with their management

  • Basic network understanding

  • Experience executing test plans, third party applications

  • Ability to communicate at both functional and technical levels with team

  • Demonstrated business acumen, problem solving skills, and relationship management skills

  • Ability to work effectively with continuous change and short deadlines

  • Excellent written and oral communication skills

  • Ability to operating independently and take ownership of projects/test requests, without close supervision, but also work as part of a team

  • Ability to effectively prioritize and execute tasks in a consistently changing environment

  • Travel as required; will include face to face with business units, vendor visits

  • Experience in supporting the delivery of Online and Mobile App solutions ideally in the Financial Services sector.

  • Experience in supporting the delivery of both iOS and Android solutions

  • Knowledge of digital programming languages such as Objective C, Swift, Angular, html5, Java, GIT, JIRA, Confluence, Dev Ops desirable

  • Knowledge of both Waterfall and Agile/Scrum methodologies

  • Knowledge of API and Microservice development desirable

  • Experience working with distributed teams with offshore development

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We encourage everyone to apply.

Job : Business Systems Analysis
Primary Location : Massachusetts-Dorchester-2 Morrissey Boulevard - 06367 - Columbia Park


Organization : Technology (5900)
Schedule : Full-time
Job Posting : Oct 30, 2018, 3:01:39 PM