Santander Bank, NA Director, Payment Operations in Dorchester, Massachusetts

Director, Payment Operations - 1805724



The CSG manager will support the Santander Payment Operations department. The CSG manager will work closely with the Director of Payment Operations and is expected to contribute to the strategic and operational objectives of the Payment Operations department. This role requires the ability to successfully manage a team, run daily operations, follow up on critical issues, and support the vendor management process. Additional responsibility will include providing recommendations, executing program implementations, managing structure, and supporting the policies and standards set forth by the department.


  • Team & Performance Management. Develop, manage to, and as needed review and adjust, key performance metrics designed to optimize performance of the team on the factors that best reflect the quality of execution.

  • Payments Operations Management. Establish and execute policies and procedures for processing of all paper payments, including oversight of item processing and lockbox services provided by third party vendors.

  • Provide oversight of operation finances. Provide oversight of research and exception processing.

  • Ensure the completion of accurate and timely processing of transactions 10%-Provide oversight of outsourced operations (e.g. vendor management, risk management, etc.)

  • Establish and maintain effective partnership with key stakeholders,Set clear expectations and objectives for direct reports, and communicate regularly with the team about priorities and performance.



  • At least 10 years of business management experience.

  • Including at least 5 years in leadership position in banking/deposit operations.

  • 10-15 years of professional experience.

  • Excellent organizational skills,In-depth knowledge of electronic payment processing.

  • Strong general knowledge of banking,Strong technical skills Strong communication skills.

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply

Job : Business Operations
Primary Location : Massachusetts-Dorchester-2 Morrissey Boulevard - 06367 - Columbia Park


Organization : Consumer & Business Banking (1001)
Schedule : Full-time
Job Posting : Nov 5, 2018, 5:00:00 AM