Santander Bank, NA Operations Lead Specialist in Dorchester, Massachusetts

Operations Lead Specialist - 1804273



As a member of the Technology & Operations organization, you will be part of the team that serves the needs of Santander Bank, N.A., including products and services for personal, business and corporate customers. Our people are at the heart of everything we do. We are committed to teamwork, and we encourage collaboration and innovation to be a smart, customer-focused and solutions-oriented organization

The Technology Team supports the development, implementation and ongoing maintenance of all banking systems. This team has the expertise and commitment to develop high-quality solutions to meet the needs of a fast-paced and complex operating environment

The Operations Team supports the processing for all the bank’s transaction channels. Each day, this team excels when faced with opportunities and challenges to make a meaningful, error-free difference for our customers

Incumbents perform a variety of operational and/or technical related activities under limited supervision in support of the day to day operations of a business unit within the Banks Service Delivery Execution Group. This position is distinguished from the three Operations Specialist positions by the performance of essentially the most difficult and demanding tasks requiring a thorough knowledge and understanding of all the activities performed by the business unit. Incumbents may train and assign and review work of other Operation Specialist. Incumbents in this position are generally expected to use a greater degree of independent judgment and initiative in determining methods and actions necessary to complete an assignment


  • Researches and analyzes non routine transactions/work processed by the business unit and responds to non-routine inquiries by internal and external customers

  • Trains and assigns and reviews work of other Operation Specialists

  • Performs clerical and PC/data entry tasks as required, operates copiers, fax machines and other office equipment

  • Performs other job related duties as assigned

  • Perform a variety of complex and/or specialized tasks in support of the business units day to day operations



  • 3-5 years of experience in a banking or services/operations environment

  • Possess strong PC skills, good analytical skills

  • Ability to work in a team environment

  • Detail oriented

  • Problem solver with the ability to perform well in a fast paced multi-tasking environment

  • Excel, Word, PowerPoint and Access

  • Strong communication and customer service skills; ability to function in a multi-tasking work environment

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply

Job : Card & ATM Operations
Primary Location : Massachusetts-Dorchester


Organization : Consumer & Business Banking (1001)
Schedule : Full-time
Job Posting : Jul 5, 2018, 7:29:37 PM