Santander Bank, NA Branch Manager, Stapleton (Staten Island), Brooklyn - Verrazano, NY in Staten Island, New York

Branch Manager, Stapleton (Staten Island), Brooklyn - Verrazano, NY - 1805932



Manages the delivery of Customer First Service Excellence. Responsible for the administration of sales, service, operational efficiency, risk applications, internal control and HR management activities to meet bank objectives for the branch. Develops a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all employees. Ensures the team is focused on the acquisition of new business and personal relationships and the retention and expansion of existing relationships. Reports to the Retail District Executive


  • Analyzes branch expenses and implements strategies to reduce overhead

  • Directs the development, implementation and use of productive sales strategies and techniques, generating additional bank business through any mean or channel provided by the Bank

  • Focuses on increasing Bank products and services, sales, number of clients, its business relation with the bank and always following the established policy and procedures

  • Formulates and executes a customized team plan to acquire new, retain and grow existing SME and personal relationships, managing the Business & Personal Clients portfolio

  • Manages, coaches, directs and motivates every branch team member to promote and maximize sales opportunities

  • Oversees CCG/BCG tool and manages employees sales initiative

  • On the SME side and along with the BBR, focuses on companies with revenues less than $3.0 Million, performing significant calling activity on existing SME customers, prospects and Centers of Influence, to develop new business and to retain or expand ex

  • Participates in branch functions and community activities to promote bank's image and growth ensuring that the Bank maintains a strong local presence

  • Takes responsibility for delivering Customer First Service Excellence which meets and exceeds the customer’s expectations

Is responsible for managing branches Tier 1, ensuring that branch and Team Members meet or exceed their goals



  • More than 7 years in a supervisory or managerial role

  • Proven track record of excellent sales management in a financial service

  • Ability to manage, supervise, instruct and coach; ability to meet deadlines; make independent decisions and utilize sound judgment

  • Advanced knowledge of all Retail and Small business products and services and fluency in business acumen and in SME credit

  • Highly motivated and competitive with proven leadership quality and very goal driven

  • Understands all appropriate policies and procedures and process that impact work activities

  • In compliance with the requirements outlined within the Compensation Requirements under the Truth-in-Lending Act (LO Comp Rule) effective January 1st 2014; Santander Bank will now perform a credit check as part of, and in addition to, the existing background check for all positions where one must perform job functions of a loan originator as defined by the LO Comp Rule

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply .

Job : Retail Products Branch
Primary Location : New York-Staten Island-81 Water Street - 02271 - Stapleton - Branch


Organization : Consumer & Business Banking (1001)
Schedule : Full-time
Job Posting : Dec 3, 2018, 5:00:00 AM